Training & Technical Support

Are you new to the web and in search of some guidance on how to use your ProFusion application? Every ProFusion application comes with a built-in help center that answers many of the standard questions our clients encounter.If the help center doesn?€?t have the answer you?€?re looking for, try our knowledge base with detailed answers to some of the questions our clients have asked over the years.

But...

If you cannot find your answers in the help center or the knowledge base, you can issue a ticket to our support center and one of our qualified developers will review and respond to your questions. The support center is monitored 24 hours every day to ensure a prompt response to all of your concerns.

With the purchase of any ProFusion application we provide a free 30-day membership with unlimited use of our support center. After that, you can continue your support for $19.95 per month or $229.00 per year.

If you prefer to contact one of our team members by phone, we offer our custom support and maintenance packages starting at $600 per year.

Packages Include:

Monthly

Essentials
6 hours to be used in the first 3 months,
or
4 hours plus one year email support package.
-- $600

2 hours
-- $230/mo, Additional hours $115/hour

4 hours
-- $440/mo, Additional hours $110/hour

6 hours
-- $600/mo, Additional hours $100/hour

8 hours
-- $760/mo, Additional hours $95/hour

10 hours
-- $850/mo, Additional hours $85/hour

12 hours
-- $900/mo, Additional hours $75/hour

18 hours
-- $1,260/mo, Additional hours $70/hour

24 hours
-- $1,560/mo, Additional hours $65/hour

Annual

120 hours
-- $7,200/yr, Additional hours $60/hour
(May be paid monthly $600/mo)

125 hours
-- $6,250/yr, Additional hours $50/hour

To purchase Ultra IS Support packages contact your sales representative. Discounts and other specials might apply. If you are not sure how to contact your sales representative, call 888.932.6762 for information.

Prices based on six-month contract
Hours cannot be banked
Additional hours billed on the first day of the following month