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Frequently Asked Questions Add-on

Product Description

ProFusion FAQ Manager is the easy way for you to create a dynamic searchable knowledge base, giving you a powerful and cost-effective customer support system. Reduce costs, increase customer satisfaction and boost sales by empowering your customers to get the answers they need when they need them.

Product Features:

• FAQ list organized by topic.
• Customers can search entire knowledge base or search within particular topics.
• Question submit form processed automatically.
• Natural Language Support search feature interprets non-technical user questions and keywords to search the FAQ knowledge base.
• Whenever you respond to a new question, add the question and answer to the FAQ knowledge base.
• The more the FAQ knowledge base is used, the more powerful it becomes.
• Gradually eliminate your most common support calls and emails.
• Improve customer satisfaction by providing instant answers to real questions.
• Find out what your customers really need by providing them an easy way to make requests.

Below is a gallery of screenshots of the application in use:

Frontend view of the FAQ page